To Our Guests

We work hard to offer a comfortable, safe and enjoyable experience for all of our Guests. You can help us by keeping in mind the following:

  • We reserve the right not to allow any bag, parcel or other item to be brought into the Park, and to deal with any unattended object in such way as we consider appropriate.
  • Dangerous or hazardous materials may not be brought into the Park
  • Please show common courtesy to fellow Park Guests. Do not use profanity or engage in unsafe, illegal or offensive behavior.
  • Please respect fellow Park Guests while waiting for Park attractions, show and activities. Please be careful not to bump into, push or move ahead of others in the queue.
  • Proper attire must be worn at all times while visiting the Park.
  • Smoking is allowed in designated smoking areas only. Please refer to a Park Signage for designated smoking locations or ask a Customer Relations Staff for assistance.
  • Please supervise your children at all times.

For your safety and to avoid injury, you must comply with all notices, and all directions and requests of any our Staff, posted, given or made.

Please present your ticket/wristband (or present such personal identification as we may from time to time require) for entry into the Park. The ticket/wristband and handstamp are required for re-entry into the Park on the same day.

Tickets/wristband are non-transferable, non-exchangeable, non-refundable and void if altered. The ticket/wristband must be used by the same person during its period of validity and is not valid for special events that require a separate admission charge.

The following activities are not allowed:

  • The sale of goods or services or the display of goods or services for sale.
  • The distribution of printed materials of any kind.
  • Unauthorized events, demonstrations or speeches and other unauthorized public gatherings.
  • The display of any flag, banner or other emblem.
  • Photography, videotaping, recording of any kind, broadcast or transmission for commercial purposes.
  • Engaging in any act that may impede the operation of the Park or any associated facility.

We reserve the right to deny admission, or to require a person already admitted to leave the Park, without refund or compensation, for failure to comply with any of the Park rules, for unsafe, illegal or offensive behavior, to ensure safety, security or order, or if we consider that the circumstances so require.

We may from time to time, without prior notice and without refund or compensation, change the operating hours of the Park or attractions, close the Park or any part of it temporarily, restrict the number of persons having access to the Park, and/or suspend or cancel any attraction or entertainment program, due to capacity, inclement weather or special events, to ensure safety, security or order, or if we consider that the circumstances so require.

We are not responsible and do not assume any liability for any damage to or loss of the property or belongings of any Guest, whether such damage or loss is caused by our negligence or otherwise.

If you have any questions, please ask our Customer Relations Staff.